FAQs

How do I return a damaged item?

If you aren’t happy with your order you can send it back to us within 14 days of receipt of your product. If you do wish to return your item(s), please contact us using our online form (which you can view here). Please tell us the reason why you’d like to send your item(s) back and we will contact you within 3 working days with the details of how to send your order back to us. View our full policy on our returns and refunds page.

I’ve not had my delivery, what do I do?

Please allow for 10 working days for your delivery to arrive. If you’ve not received it after this, please contact us with your order number using the form on our contact page and we’ll look into it as soon as possible.

How do I phone you?

We’re really sorry but all contact is done digitally for the time being. We can assure you that we’re constantly checking emails and look at all contact form submissions regularly.

How do I get the remaining wax out of my container/vessel?

You can either pour hot water into your container and scoop the wax out or put your container in the freezer over night and in the morning, the frozen wax should just fall out.

How long do Paddywax candles burn?

The burn time of Paddywax candles varies depending on the vessel and the environment in which the candle is burning​. But as a rule of thumb: every ounce of wax gives 6-7 hours of burn time. So an 8 oz. candle would last up to 56 hours!

How do I stop burn marks on my candle jar?

There are a number of things you can do to prevent burn marks. The main thing being, to trim your wick, so that it’s not too long. For more helpful tips, check out our top tips for burning your candle blog post.

Are scented candles safe?

Consumers can be confident that a well-made and properly burned candle, whether scented or unscented, will burn cleanly and safely. Although there are no known health hazards associated with the use of scented candles, unfounded concerns about the safety of man-made fragrances vs. “natural” fragrance materials and essential oils continue to populate the media. The fragrances approved for candle usage – whether synthesized or “natural” – do not release toxic chemicals.

Our Featured Ranges

Each Scent Shop collection gives a unique look and feel to your home. From modern and earthy, to more vintage inspired vessels, there's a design suited for everyone. All ranges come with a diverse selection of scents and they all smell incredible.

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